Missing Data & Recovery

Caution!
Being unable to connect to your production database and being able to connect but unable to see some of your data / records are two different and completely separate issues. You must first understand which one is the case before following an appropriate solution given on this page.

"I am trying to adjust connections settings but my database is not listed in the selection box"


"I am unable to locate or connect to my database"
"I can only see outdated data from the past in my database"


"I do not see some or any of my records / catalogs anymore"


"I have accidentally modified my data by doing an incorrect import."
"I have accidentally deleted records or database fields."

Changes you made on your database cannot be undone. You should restore your database from existing backups. Click "database" menu, select "Backup & Restore", select a recent database backup which was created before the change and click "restore" button.

"I have mistakenly made a series of updates on my records, how can I locate these records?"

Use the system field "Modified On" as a sorting criteria to find the most recently updated records:
Use the system field "Created On" as a sorting criteria to find the most recently created records:


Contact support if none of the recommendations given above resolves the issue.
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